So I’ve decided to start blogging again and rather than a continuation of my cartoons (www.satiricalblog.com) I thought that I would keep this one more focussed on the day job and my interests in psychology.

Some topics that will probably come up:-

• Knowledge Management
• Usability
• Satisfaction surveys
• Customer psychology

….and probably the odd bit of customer humour.

I’ll update this theme and layout over time and see where it takes me.

G