I seem to spend an awful lot of time thinking about doing things rather than just getting them done.

Procrastination… for me of late has been an art form – in all areas of my life. I’d like to believe it’s just ‘of late’ but then that would be a self indulgent lie. So time to sort it out and get back to being productive.

Even as I’m writing this there are other things that keep distracting me – no more!

So I need to get back to:-

  • reading – working the grey matter
  • exercise – working the wobbly matter
  • art – or more rightly blogging/cartoons
  • work – got to pay the bills some how

This week I’m going to clear the decks of some things that have been hanging around and start with getting back into the exercise habit.





Back to reality…

So holiday blues have well and truly settled in…

  • Partly the lack of beautiful blue ocean from my bedroom window
  • Partly not enjoying firepits with good friends
  • Partly the ecstasy and agony of a go-live in work
  • Partly…or maybe mostly going through Emily’s laptop

It’s a tough job – tougher than I ever thought it would be and something that has made me realise that we all should be responsible for curating our digital lives.

Also there was a complete mixup with the renewal of remission possible – something that again would be helped by thinking about the digital foot print we leave behind. Not that I’d want or expect Emily to have done anything differently – more that I should sort out my crap.

So today the blues…

…tomorrow the new design for life




Wheel demo

One of the projects I want to progress is taking the ideas behind and turning them into interactive games - still with the satirical twist but a bit more fun. This is in part to progress my skills from the drawing of cartoons and graphics to a bit of coding.
To help my with this I've been looking at a number of HTML5 frameworks and in particular Phaser.
So my first mini project will be creating a wheel of fortune style game for the Brexit campaign - based on the Phaser tutorial here.


The Eden project

Biggest sandwich ever!

On our time out in Cornwall I was determined to visit a few gardens as when we get back home that is one project I need to crack on with. So of the two places I fancied visiting (Eden and gardens of Heligan) the changeable weather meant we headed for the Eden project.

I was slightly worried that Isaac would get a bit bored with just looking at plants – but as the Eden project is an educational charity they really put a lot on for kids. The highlight for Isaac probably being a surprise visit by Mr Bloom where he was right at the front, singing and dancing along. Oh and a huge wall of old fridge doors with magnetic letters where he could practice writing his name.

It was a great day that also taught me a good lesson – always check

online for a discount. The ticket prices were steep (worth it but steep) but we could have saved 10% by booking online! How did I miss that!!!




One monkey….infinite letters (almost)

The greatest worst customer service? Larsson’s Coffee House & Creperie

Today I had an interesting lesson in bad customer service – which was so good that I’d probably go back there again.

Seems like a contradiction?

Let me introduce you to Larsson’s Coffee House & Creperie in Looe… but first some of the story of why it was so bad.

So on our annual visit to Cornwall we had to kill a bit of time around Looe while we waited for our friend Mary. We’d done the beach and shops and fancied a coffee with a little sweet treat (we’re on holiday after all). Now Creperies aren’t normally a haunt of ours, mainly as Isaac doesn’t like them – but as he’d been stocked up with ice-cream we thought we’d indulge ourselves.

On walking in there was only one other couple there, sipping coffee and watching the world go by. So we grabbed a seat, swapped a little banter with the other couple and started perusing the menus that Steph found on the counter.

Now we weren’t in a huge rush but it soon transpired nor was the one girl serving behind the counter. She was preoccupied with the other couples order and specifically how much hollandaise sauce she should make…

We waited…

…and waited…

…and waited…

Soon the girl emerged with some pancake & hollandaise concoction, which was unceremoniously delivered before returning to the kitchen to make ‘the other one’.

No acknowledgement to us – just a steely focus on getting the next crepe done.

Now I did feel a little sorry for her as it was obvious that cooking crepes and waffles took a degree of concentration and work – and couldn’t be done while maintaining the front of house (so to speak). But still basic customer service lessons will always teach you to acknowledge and explain the situation.

5 minutes later – she emerged again…another delivery of hollandaise coated goodness…and finally some recognition…

However, once she had started to take the order another couple came in…this obviously tipped some internal trigger in terms of her perceived workload as no sooner had we asked for coffees than she had disappeared upstairs…

The result of which led to the owner making a fairly flamboyant entrance.

Now things should probably have improved.

Certainly the order was taken and she squirreled off immediately to start cooking. Leaving the owner to chat to the 6 people that now were sat center stage at his performance.

The service was still slow and disjointed – Steph’s being half eaten before mine turned up.
Plus my order was wrong – it was meant to have summer berries, which the owner quickly pointed out to the girl were not the stack of blueberry’s she’s heaped on my plate (they were for his porridge in the morning – or at least they were).
For a creperie they even ran out of the basics (milk & eggs) leading the owner to pop out to the local shop…luckily not on our order.

So as experiences of customer service go – fairly awful against the normal measures.

Yet below are three questions I posed to Steph and her answers:-

  • Did you enjoy it? Yes it was a great place
  • Would you recommend it? Absolutely
  • Why? It had a great atmosphere and the owner was a great laugh

…and it’s that last point that really struck me today, because I’d answer the same questions in a very similar manner.

The fact that the owner was a larger than life character who engaged, chatted and had banter with his customers made up for the lack of basics. Few of the customer service basics were there but none of these mattered against the ability to just engage with people and show an interest in them. Maybe he played into that classic 70’s British proprietor mould where customers are just an unfortunate part of the job – even down to the fact that he only opened the place to get a decent cup of Italian coffee. Yet it was that humor and unapologetic disorder that was completely engaging and would have us both go back for more – even Isaac loved him.




Taking a break – Looe

Time away is always good and this year I’ve not doe enough of it so far – things have been way too busy.

The best thing I find away from the normal grind is that it gives time to reflect of things and where stuff is going. Maybe it’s the Emily thing as well, but there are too many days just passing on by and not being enjoyed to the full. I’ve always struggled finding a point of this blog, outside of just tracking my butterfly like interests from one project to the next but it’s time to start taking things seriously – time after all is fleeting, Isaac is growing up and my memory is starting to get selective.

So here’s to reflections from Looe – designs for life and general motivation for the months ahead…