personal

Glastonbury 2016 – muddy but fun

So another year another Glastonbury… and as predicted it was time for a wet one.
But in true Glasto style, the weather just added to the atmosphere and  fun.

It seems the more I go to Glastonbury the less it seems about the bands and acts – this year I only really caught a few bands (ELO, Earth Wind & Fire, Madness).
The highlight though was good old Craig Charles up in Shangri-la…

But there were other great moments…

It was definitely the year of the backstage/crew bar – and as always meeting up with great mates 🙂

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Back to reality…

So holiday blues have well and truly settled in…

  • Partly the lack of beautiful blue ocean from my bedroom window
  • Partly not enjoying firepits with good friends
  • Partly the ecstasy and agony of a go-live in work
  • Partly…or maybe mostly going through Emily’s laptop

It’s a tough job – tougher than I ever thought it would be and something that has made me realise that we all should be responsible for curating our digital lives.

Also there was a complete mixup with the renewal of remission possible – something that again would be helped by thinking about the digital foot print we leave behind. Not that I’d want or expect Emily to have done anything differently – more that I should sort out my crap.

So today the blues…

…tomorrow the new design for life

Peace,

G

 

The greatest worst customer service? Larsson’s Coffee House & Creperie

Today I had an interesting lesson in bad customer service – which was so good that I’d probably go back there again.

Seems like a contradiction?

Let me introduce you to Larsson’s Coffee House & Creperie in Looe… but first some of the story of why it was so bad.

So on our annual visit to Cornwall we had to kill a bit of time around Looe while we waited for our friend Mary. We’d done the beach and shops and fancied a coffee with a little sweet treat (we’re on holiday after all). Now Creperies aren’t normally a haunt of ours, mainly as Isaac doesn’t like them – but as he’d been stocked up with ice-cream we thought we’d indulge ourselves.

On walking in there was only one other couple there, sipping coffee and watching the world go by. So we grabbed a seat, swapped a little banter with the other couple and started perusing the menus that Steph found on the counter.

Now we weren’t in a huge rush but it soon transpired nor was the one girl serving behind the counter. She was preoccupied with the other couples order and specifically how much hollandaise sauce she should make…

We waited…

…and waited…

…and waited…

Soon the girl emerged with some pancake & hollandaise concoction, which was unceremoniously delivered before returning to the kitchen to make ‘the other one’.

No acknowledgement to us – just a steely focus on getting the next crepe done.

Now I did feel a little sorry for her as it was obvious that cooking crepes and waffles took a degree of concentration and work – and couldn’t be done while maintaining the front of house (so to speak). But still basic customer service lessons will always teach you to acknowledge and explain the situation.

5 minutes later – she emerged again…another delivery of hollandaise coated goodness…and finally some recognition…

However, once she had started to take the order another couple came in…this obviously tipped some internal trigger in terms of her perceived workload as no sooner had we asked for coffees than she had disappeared upstairs…

The result of which led to the owner making a fairly flamboyant entrance.

Now things should probably have improved.

Certainly the order was taken and she squirreled off immediately to start cooking. Leaving the owner to chat to the 6 people that now were sat center stage at his performance.

The service was still slow and disjointed – Steph’s being half eaten before mine turned up.
Plus my order was wrong – it was meant to have summer berries, which the owner quickly pointed out to the girl were not the stack of blueberry’s she’s heaped on my plate (they were for his porridge in the morning – or at least they were).
For a creperie they even ran out of the basics (milk & eggs) leading the owner to pop out to the local shop…luckily not on our order.

So as experiences of customer service go – fairly awful against the normal measures.

Yet below are three questions I posed to Steph and her answers:-

  • Did you enjoy it? Yes it was a great place
  • Would you recommend it? Absolutely
  • Why? It had a great atmosphere and the owner was a great laugh

…and it’s that last point that really struck me today, because I’d answer the same questions in a very similar manner.

The fact that the owner was a larger than life character who engaged, chatted and had banter with his customers made up for the lack of basics. Few of the customer service basics were there but none of these mattered against the ability to just engage with people and show an interest in them. Maybe he played into that classic 70’s British proprietor mould where customers are just an unfortunate part of the job – even down to the fact that he only opened the place to get a decent cup of Italian coffee. Yet it was that humor and unapologetic disorder that was completely engaging and would have us both go back for more – even Isaac loved him.

Peace

G

 

Somewhere along the way…

I got out of the blogging habit.

There was a time where I’d be posting daily on various subjects and it seems life (that real life away from the keyboard) just got in the way. I blame Isaac being born – if he wasn’t so entertaining I’d be far more productive.

So time to get things a little more on track…

Having now crafted a new blog for Steph – www.touchtreatment.co.uk and got back into a bit of drawing for www.satiricalblog.com I’m in the mood to both spruce things up on here and migrate satirical across to WP (its on blogger at the moment).

Wrapped up in these changes are a few side projects before the intensity of the Pysc degree stars back up, namely:-

  • Learn how to build themes from scratch – well almost from scatch
  • Learn how to code interactive graphics in HTML5 – mainly for a few ideas I have for SatBlog

This is onto of the work I need to do on Number38.org and a few things for Isaac.

Busy times!

Peace

G